Privacy Policy

Last updated: February 10, 2025

1. Introduction

Pillow Talk for Better Sleep (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information in compliance with Quebec’s Law 25 and other applicable privacy laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website.

2. Collection of Personal Information

We collect personal information in accordance with Law 25 when you:

• Sign up for a membership or subscription.
• Purchase physical goods.
• Contact us for customer support.
• Subscribe to our newsletter or marketing communications.

The types of personal information we collect may include:

• Identification details: Name, email address, phone number, mailing address.
• Payment information: Processed securely via Stripe (we do not store full payment details).
• Account credentials: Username and password for accessing your membership.
• Technical data: IP address, browser type, and device information (for website security and analytics).

3. Purpose of Data Collection

We collect and use your personal information for the following purposes:

• To provide and manage your subscription-based membership.
• To process transactions and deliver physical goods.
• To send order confirmations and customer service communications.
• To improve our services and website experience.
• To comply with legal obligations and fraud prevention.

4. Consent & Data Control

Under Law 25, your consent is required for the collection, use, and sharing of your personal data.

• Explicit Consent: When you sign up for a membership or make a purchase, you consent to the collection and use of your personal information.
• Right to Withdraw Consent: You may withdraw your consent at any time by contacting us at PTBetterSleep@icloud.com.

5. Disclosure of Personal Information

We do not sell or rent your personal data. However, we may share it with trusted third parties, including:

• Payment Processors: Stripe for secure payment processing.
• Service Providers: Web hosting, email marketing, and customer support providers.
• Legal Authorities: When required by law, court orders, or regulatory requirements.

All third parties with whom we share data must comply with Quebec’s privacy laws and apply appropriate security measures.

6. Data Security & Rentention

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Data Retention: Personal data is retained only for as long as necessary to fulfill its intended purpose or comply with legal requirements.
• Secure Storage: Data is stored in secure servers with encryption protocols.

7. User Rights Under Law 25

As per Quebec’s Law 25, you have the following rights:

• Right to Access: Request a copy of your personal information held by us.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
• Right to Portability: Request transfer of your data to another service provider.
• Right to Restriction: Restrict processing of your personal data in specific situations.

To exercise any of these rights, please contact us at PTBetterSleep@icloud.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage or disable cookies through your browser settings.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time in compliance with new regulations. Changes will be posted on our website with the updated date.

10. Contact Information

For questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Email: PTBetterSleep@icloud.com

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy in accordance with Quebec’s Law 25.